FAQ

  • I purchased the Device + 30 Day Free Trial to NeuroMD Ondemand and need help logging in for the first time.

    Your email address is the one you used on your initial purchase.
    Your password was originally set as the last name on your order with 12345 at end. For example your lastname12345

    If this is not working, click on Forgot Password above and enter the email address you used during your original purchase. Feel free to Live-chat us in the bottom right side of screen for additional help.

  • How can I set or reset my password?

    Simply click "Forgot password" above and follow the instructions. The password reset will be sent to your email.

  • How do I know If I already have an account?

    Use the live chat on the bottom right of the screen or simply click "Forgot password" above and follow the instructions. The password reset will be sent to your email if you have an account.

  • Should I just create another account?

    No, If you're a NeuroMD customer and purchased a free 1-month trial to NeuroMD OnDemand, you should use that email address to log in, to access all the features. Creating a new account will not contain all the features.